Refund policy
Refund Policy
Due to the hygienic nature of cosmetic products, our return policy is as follows:
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Unopened Items: Items may be returned within 14 days of delivery only if they are in their original, unopened, and sealed packaging.
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Opened Items: For health and safety reasons, we cannot accept returns or exchanges on any products that have been opened or used.
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Damaged Goods: If you receive a product that was damaged during transit, please contact us at [Insert Email Address] within 48 hours of delivery with photo evidence so we can resolve the issue.
14-Day Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, contact us at browsbydxx@gmail.com within 14 days of delivery. We will provide return instructions.
Return Conditions
Items must be returned unused, unopened, and in their original packaging. Due to hygiene reasons, we are unable to accept returns on opened or used beauty products.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 10 business days. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery at browsbydxx@gmail.com and we will arrange a replacement or full refund at no cost to you.
Contact
Brows By D xx | browsbydxx@gmail.com